Shipping Policy

Last Updated: 17 September 2026

Thank you for shopping with NP Worldwide Ltd. We aim to process and dispatch all orders promptly and provide a reliable delivery service.

This Shipping Policy explains how we process, dispatch and deliver orders placed through www.npworldwideltd.com.

1. Order Processing

Orders are normally processed and dispatched within 1–2 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

During busy periods, promotional events or circumstances outside our control, processing may take slightly longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. UK Delivery

We currently offer delivery within the United Kingdom.

Available delivery options and charges will be displayed at checkout before you complete your purchase.

Typical UK delivery times are:

• Standard Delivery: approximately 2–5 working days
• Express Delivery: approximately 1–2 working days, where available

Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been agreed.

3. Dispatch Confirmation

Once your order has been dispatched, you may receive a confirmation email containing your delivery information and tracking details where tracking is available.

Please ensure that the delivery address provided at checkout is correct and complete.

4. Tracking

Where a tracked delivery service is used, tracking information will be provided when available.

Please allow some time for tracking information to become active after your order has been dispatched.

If tracking shows that an item has been delivered but you have not received it, please contact us as soon as possible so that we can investigate with the delivery carrier.

5. Delivery Delays

Although we aim to deliver orders within the estimated delivery period, delays can occasionally occur due to circumstances outside our control, including:

• Postal or courier delays
• Severe weather
• Public holidays
• High-volume periods
• Incorrect or incomplete delivery addresses
• Delivery network disruptions
• Other circumstances beyond our reasonable control

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate the matter.

Your statutory rights are not affected by delivery delays.

6. Incorrect Delivery Address

Customers are responsible for providing an accurate delivery address when placing an order.

If an order is returned to us because an incorrect or incomplete address was provided, please contact us to arrange the next steps.

Where appropriate, additional postage may be required to resend the order. This does not affect any rights you may have under applicable consumer law.

7. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as possible.

Where possible, please take photographs of the packaging and the product before disposing of any packaging materials. This can help us investigate the issue with the delivery carrier.

We will work with you to resolve the issue in accordance with your statutory rights.

8. Items Missing From an Order

If you believe an item is missing from your delivery, please contact us with your order details.

We will investigate the order and delivery information and, where appropriate, arrange a suitable resolution.

9. International Delivery

International delivery may be available for selected products and destinations.

Where international delivery is offered, the available delivery options and charges will be shown at checkout.

Customers purchasing from outside the UK may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country.

Any such charges are generally outside the control of NP Worldwide Ltd.

10. Delivery Restrictions

Some products may have specific delivery restrictions due to their size, weight, contents or carrier requirements.

If a particular product has special delivery conditions, these will be stated on the relevant product page or at checkout.

11. Returns and Refunds

Our shipping policy should be read together with our Returns & Refund Policy and Terms & Conditions.

For most online purchases, UK consumers have a statutory cancellation right and must generally notify the seller within 7 days of receiving the goods if they wish to cancel under the applicable distance-selling rules. There are exceptions, and statutory rights relating to faulty or incorrectly described goods also apply.

Nothing in this Shipping Policy limits or excludes your statutory consumer rights.

12. Contact Us

If you have any questions about delivery, tracking or an order, please contact us through the contact details provided on our website.

NP Worldwide Ltd
Website: www.npworldwideltd.com

We aim to respond to customer enquiries as quickly as reasonably possible.

NP Worldwide Ltd reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page.